How do I place an order?

Choose your area, pick a service (Food, Grocery, Shopping, Pharmacy), open a store, add items to the cart and tap Proceed to checkout.

Which payment methods can I use?

Cash on delivery, bKash / Nagad / Rocket Send Money, online payment (if enabled) and your MultiMart wallet balance.

How can I track my order?

Open Orders and tap your order. When a delivery partner is assigned you can see them on the map and call them.

What is the 4-digit delivery code?

It proves you received your order. Share it with the delivery partner only when you have the order in your hands.

Can I schedule an order for later?

Yes. At checkout choose Schedule for later and pick a time slot. You can also schedule when a store is closed.

How do I cancel an order?

While the order is Pending, open it and tap Cancel order. After that please call the store or our support.

When will I get my refund?

Refunds go to your wallet instantly. See the Refund policy.

How do loyalty points and referrals work?

You earn points on every delivered order and can convert them to wallet money in Account → Wallet. Share your referral code; when a friend completes their first order you both get a bonus.

I forgot my password.

Tap Forgot password? on the login screen to reset it with an SMS code, or call +8801729792313.

How do I delete my account?

Go to Account → Delete my account.

Still need help? Contact us.