Last updated: 27 September 2026

This Privacy Policy explains how MultiMart ("we", "us") collects, uses and protects your information when you use MultiMart – our website, web app and related services (the "Service"). By using the Service you agree to this policy.

1. Information we collect

• Account details – your name, mobile number, email (optional) and password (stored only in encrypted/hashed form).
• Order details – delivery address, map location you choose to share, items ordered, notes, prescriptions you upload, and order history.
• Payment details – payment method, transaction ID and the number you paid from. We do not store card numbers or mobile-wallet PINs; online payments are processed by licensed payment gateways (e.g. bKash, SSLCommerz).
• Seller and delivery partner details – business/shop information, NID number, photo, vehicle and payout account details.
• Location – delivery partners share live location while online so orders can be assigned and tracked. Customers may optionally pin their delivery location.
• Device and usage data – IP address, browser type, pages visited and error logs, used for security and to improve the Service.

2. How we use your information

• To create and manage your account and verify your mobile number.
• To process, deliver and track orders and to handle payments, refunds, wallet balance, loyalty points and referral rewards.
• To send order updates by SMS and in-app notifications.
• To provide customer support and resolve complaints.
• To prevent fraud, abuse and unauthorised access.
• To meet legal, tax and accounting obligations.

We do not sell your personal information.

3. Who we share information with

• Sellers receive the details needed to prepare your order (items, name and, if enabled, contact number and notes).
• Delivery partners receive your name, phone number, address and pinned location to deliver your order.
• Service providers such as SMS gateways, payment gateways and hosting providers, only as needed to run the Service.
• Authorities when required by the laws of Bangladesh or to protect the rights and safety of our users and the public.

4. Data retention

We keep account information while your account is active. Order and transaction records are kept as required for accounting, tax and dispute resolution, even after an account is deleted, but they are no longer linked to your personal profile.

5. Security

Passwords are hashed, connections should use HTTPS, and access to personal data inside our team is limited by role. No system is 100% secure; please keep your password private and tell us immediately if you suspect misuse.

6. Your choices and rights

• View and update your profile and addresses in the app.
• Turn notifications on or off in your browser/phone settings.
• Delete your account any time from Account → Delete my account. Your profile, addresses and favourites are removed.
• Contact us to ask what information we hold about you.

7. Children

The Service is not intended for children under 18. Medicine and certain products may be sold only to adults.

8. Changes

We may update this policy. Important changes will be announced in the app. Continued use means you accept the updated policy.

9. Contact

MultiMart, Bangladesh
Phone: +8801729792313 · Email: —