Last updated: 27 September 2026

Cancelling an order

• You can cancel an order yourself from My orders while it is still Pending (before the store confirms it).
• After the store confirms, please call the store or our support at +8801729792313. Cancellation after food is prepared may not be possible.
• The store or MultiMart may cancel an order if an item is out of stock, payment cannot be verified, the address cannot be reached, or the order breaks our Terms.

When you get a refund

• Cancelled before delivery – any amount you paid online, by Send Money or from your wallet is refunded in full.
• Missing, wrong or damaged items – report within 24 hours of delivery (food: within 2 hours) with photos via Contact us. After checking with the store we refund the affected items.
• Not delivered – full refund of the amount paid.
• Change-of-mind returns are accepted only for sealed, unused non-food products within 3 days, if the seller allows returns. Food, medicine, personal-care and perishable items cannot be returned for change of mind.

How refunds are paid

• By default refunds go to your MultiMart wallet instantly and can be used on your next order.
• On request, refunds can be sent back to your bKash/Nagad/Rocket number or card within 7–10 working days (bank processing times may vary).
• Delivery charges are refunded when the order was not delivered or the problem was caused by the store or delivery partner.

Parcels

Parcel requests can be cancelled free of charge before pickup. After pickup the delivery charge is not refundable, unless the parcel is not delivered because of our fault.

Need help?

Call +8801729792313, email — or use the Contact us form.